Shipping, Delivery, Returns and Refunds
Effective date: August 2, 2026
1. Order-Specific Shipping Information
Before accepting an order, we will provide a shipment date or clearly identified estimated shipment period supported by information reasonably available to us.
If no shipment date is stated, we will ship within 14 days after receiving a properly completed order unless you affirmatively agree to a later date. Any payment-clearing or fraud-review period will be accounted for in the shipment date provided with the accepted order.
A commissioned, customized, specially procured, framed-to-order, or otherwise delayed work will have a transaction-specific expected shipment date in the accepted order. We will not describe a work as in stock, ready to ship, or available by a particular date without a reasonable basis.
A shipment date is the date we tender the package to the carrier. A delivery estimate is the carrier’s expected arrival date and is an estimate unless we expressly guarantee it in writing.
2. Delays
If we cannot ship by the promised date, we will notify you before that date or as soon as reasonably possible after learning of the delay. The notice will provide:
The reason for the delay;
A revised shipment date, if reasonably known;
A clear option to consent to the revised date; and
A clear option to cancel for a prompt full refund.
We will obtain affirmative consent before holding an order for an extended or indefinite delay. If you do not consent within the reasonable response period stated in the notice, we will cancel and refund the order as required by law.
We will not substitute store credit, a conditional buy-back, consignment, or a future resale arrangement for a refund legally due.
3. Carriers, Insurance, and Tracking
Unless the accepted order states otherwise, shipment arranged by us uses a reputable third-party carrier, tracking, insurance for the declared purchase value while in transit, and an adult-signature requirement.
We may require identity verification or an appointment for delivery. We may divide an order into multiple shipments only when reasonably necessary and without imposing an undisclosed additional charge.
4. Delivery Address
You are responsible for supplying a complete and accurate delivery address and promptly notifying us of a requested correction. We cannot promise that an address can be changed after shipment.
If delivery cannot be completed, we will contact you. A charge for customer-requested redelivery or storage must reflect a reasonable actual cost and will be disclosed before you agree to it. This does not apply when failed delivery was our or the carrier’s responsibility.
5. Risk of Loss and Title
When we select the carrier, risk of loss remains with us until the work is delivered to you or to a recipient you authorized at the accepted address. Title passes when we have received full payment and the work has been delivered, unless the accepted order or mandatory law provides otherwise.
If you independently select and contract with a carrier, any different risk-of-loss terms must be stated clearly in the accepted order.
If a shipment is lost or materially damaged before risk passes to you, we will provide the remedy required by applicable law. Because many artworks are unique, the remedy may be a full refund rather than replacement.
A later payment reversal does not by itself constitute an agreed return, cancel an accepted order, determine title, or authorize repossession without consent or lawful process. Any amount that remains lawfully due is addressed under the payment-dispute and collection provisions of the Terms of Sale.
6. Inspection After Delivery
Please inspect the exterior packaging and artwork promptly after delivery. Keep the crate, box, labels, interior packing, frame, and work until any delivery concern is resolved.
A request for notice within 48 hours helps us pursue the carrier. It is not a blanket waiver of a claim involving concealed damage, authenticity, title, an incorrect work, or another problem that could not reasonably have been discovered during an initial inspection.
7. Customer-Requested Rerouting or Signature Waiver
Contact us before requesting a reroute or signature waiver. If you independently redirect a shipment or waive an agreed signature after the carrier takes possession, responsibility may be allocated according to applicable law and the carrier’s documented delivery record. We will not use a blanket waiver to avoid responsibility for our own error.
8. International Delivery
International delivery is currently inquiry-only. Before accepting an international order, we will confirm service to the destination and disclose whether quoted charges include or exclude duties, customs charges, brokerage fees, local taxes, and required import documentation.
The written order will identify who is responsible for those amounts. We will not ship where the transaction would violate sanctions, export controls, carrier restrictions, or other applicable law. Mandatory destination-country rights remain available where they cannot lawfully be waived.
9. Relationship to Terms of Sale
This Policy is incorporated into the Terms of Sale. The payment-dispute, lawful-collection, Florida governing-law, exclusive Miami-Dade County forum, and attorneys' fee provisions in the Terms apply to a dispute under this Policy, subject to every right and forum that applicable law makes nonwaivable.
Returns, Cancellations, Damage and Refunds
Effective date: August 2, 2026
1. Mandatory Rights Come First
This Policy provides contractual rights in addition to rights supplied by applicable law. Nothing in it limits a remedy for an artwork that is counterfeit, materially misdescribed, damaged before risk passed to you, subject to an undisclosed title defect, or otherwise nonconforming.
The rules for a voluntary change-of-mind return are different from the rules for transit damage, nonconformity, authenticity, title, or another breach.
2. Cancelling Before Shipment
You may request cancellation before shipment by contacting support@premierpopart.com or 305-491-3878.
For an ordinary in-stock purchase, we will honor a cancellation received before shipment and issue a full refund.
A cancellation restriction for a commissioned, customized, framed-to-order, or specially procured work applies only if the specific restriction was disclosed before you ordered, you separately agreed to it in writing, we began the disclosed work or incurred the disclosed commitment, and the restriction is lawful and reasonable.
Any retained amount must be permitted by law and reasonably related to an identified, documented cost that you approved before purchase. We do not impose an automatic percentage penalty or flat chargeback fee.
A delayed order remains subject to the cancellation rights in the Shipping and Delivery Policy.
3. Voluntary Change-of-Mind Returns
Subject to the exceptions below, you may request a voluntary return within three calendar days after delivery.
To qualify, the work must be returned in materially the same condition in which you received it, together with the documents, certificate, accessories, and packaging supplied with it. Reasonable inspection does not by itself make a return ineligible.
For an approved voluntary return, you are responsible for reasonable insured return-shipping charges. Original shipping, insurance, and separately approved custom-crating charges are not refunded when that treatment was disclosed before purchase. We do not charge a percentage restocking fee.
The following may be excluded from voluntary returns only when clearly identified before payment and separately acknowledged:
A commissioned or personalized work;
Framing or customization performed to your written specifications;
A specially procured work;
A Price on Request or individually negotiated high-value work expressly marked Final Sale;
A layaway purchase; and
An international order governed by a separate written agreement, subject to mandatory destination-law rights.
These exclusions do not apply to transit damage before risk passed, the wrong work, material misdescription, breach of warranty, authenticity, title, or another nonwaivable right.
4. Visible Transit Damage
Please notify us as soon as reasonably possible after discovering visible transit damage, preferably within 48 hours after delivery. Contact support@premierpopart.com or 305-491-3878 and provide, if reasonably available:
Your order number;
Photographs of the unopened outer packaging and shipping labels;
Photographs of the interior packing, artwork, frame, and affected areas;
A short description of what you found; and
Confirmation that all packaging is being retained pending instructions.
Do not repair, discard, or return anything until we provide instructions. We may arrange inspection, pickup, conservation review, or return shipping at our expense.
Missing the preferred notice period does not automatically eliminate a valid claim, particularly when damage was concealed or applicable law provides additional time.
5. Incorrect, Materially Misdescribed, or Nonconforming Work
If you receive the wrong work or reasonably believe that it materially differs from the accepted written description, contact us within a reasonable time after discovery.
We will review the order documents and may request photographs or an appropriate independent assessment. If the claim is substantiated, we will arrange or pay reasonable insured return transportation and provide the remedy required by law, which may include cancellation and a full refund.
6. Authenticity and Title Concerns
A claim involving artist authorship, counterfeit status, edition, title, lien, or authority to sell is not subject to the voluntary return period or a short transit-damage deadline.
Notify us within a reasonable time after discovering the concern. We may ask for the basis of the concern and, where appropriate, a written opinion from a mutually acceptable qualified expert. This review does not suspend or reduce a deadline or remedy supplied by applicable law.
If a work breaches an applicable authenticity or title warranty, the remedies supplied by law remain available. Store credit, consignment, resale, or a future buy-back is not your exclusive remedy.
7. How to Make a Return
Before shipping a work back, contact support@premierpopart.com or 305-491-3878 for a return authorization, packing instructions, insurance requirements, and the correct return address. Do not ship to the public business address unless the authorization expressly tells you to do so.
For a return caused by our error, transit damage before risk passed, or a substantiated breach, we will arrange or pay for reasonable insured return transportation.
For a voluntary return, use a trackable, adequately insured method and follow the supplied packing instructions. You remain responsible for the work until it reaches the designated return address, except to the extent loss or damage was caused by our instructions, our selected carrier, or a matter for which applicable law makes us responsible.
8. Refunds
Approved refunds are issued to the original payment method unless you agree to another lawful method. We will initiate the refund within fourteen (14) days after cancellation or, for a physical return, after receipt and reasonable inspection of the returned work. We will use any faster timing required by applicable law.
Your bank or payment provider may require additional processing time outside our control. We will provide confirmation when the refund is initiated.
A refund due because we could not ship on time will be issued promptly without waiting for a resale, insurance recovery, artist repayment, or funds from another transaction.
If a payment dispute is pending, we will coordinate with the payment provider so that a refund or credit is applied once and duplicate recovery is avoided. This coordination does not postpone a refund when applicable law requires it sooner.
9. Exchanges and Unique Works
Because many artworks are unique, replacement or exchange may be impossible. We may offer an exchange, conservation remedy, or other resolution, but you are not required to accept it instead of a refund or other remedy to which applicable law entitles you.
10. Payment Disputes
Please contact us promptly if you believe a charge is incorrect so we can investigate, but doing so is not a condition to any payment-dispute right that applicable law makes unconditional. Nothing limits a lawful right to dispute a payment with a card issuer, bank, payment provider, regulator, or court.
A payment dispute is not a substitute for returning an artwork when return is required to obtain the requested remedy, unless applicable law or the payment provider directs otherwise. Do not obtain or retain both a refund and a chargeback or other duplicate recovery for the same amount. If overlapping credits occur, notify us and the provider promptly so the duplication can be corrected.
A chargeback or payment reversal does not by itself decide whether the return policy was satisfied or whether an amount remains lawfully due. The payment-dispute, evidence, remedies, Florida forum, and attorneys' fee provisions in the Terms of Sale apply. We do not impose a separate fee merely because you make a good-faith payment dispute.
11. Relationship to Terms of Sale
This Policy is incorporated into the Terms of Sale. The payment-dispute, lawful-collection, Florida governing-law, exclusive Miami-Dade County forum, and attorneys' fee provisions in the Terms apply to a dispute under this Policy, subject to every right and forum that applicable law makes nonwaivable.
